Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions: Security

Is it safe to purchase items from this store over the internet?

Yes. Your sensitive information is secure when placing orders on our website store. We are a McAfee Certified Secure TrustedSite. Our Secure Sockets Layer (“SSL”) encrypts your information the moment you enter it.

Do you keep my personal information?

Yes. Your personal information is securely stored in our eCommerce database with SSL encryption for a limited time. For registered users of this website, basic information remains in the database until you become “inactive” at which time it is deleted. For Customers who have made a purchase, we keep your financial information for two months then it is deleted. You may request that it be deleted sooner.

Do you sell or trade any of my information?

No. We do not sell, trade, or share any of your information with anyone under any circumstances, except as required by law. For more information, please read our Privacy Policy.

Frequently Asked Questions: Orders

When will my credit card be charged?

Your credit card is charged the same time the order is placed. If there are any issues with the payment, you will be notified by e-mail.

Has my order been shipped?

You can check on the status of your order by clicking on the Orders link located at the bottom of every page in the footer section. Your orders are listed on your My Account page.

Will my order have a tracking number?

All items shipped to customers from this store will receive a tracking number provided by the shipping company. We will provide that information to you by email once the item is on its way to you.

How long do I have to wait to receive my order?

Typically it takes us 3 or 4 days to get the item to the shipping company. From there, it could take up to seven business days. We say “typically” because depending on circumstances, it could take less time or a little more time. If you are in a rush, please call us at +1 (323) 656-0594 to see if we can make it a priority.

If I want a refund, how many days do I have to return an item?

In order to receive a refund, the item must be returned within 30 days. Please read our Returns Refund Policy for specific information, instructions, and requirements.

Frequently Asked Questions: Account

Do I have to register with the store before making a purchase?

No. You can come and go as you please. Customers register for the store to keep track of their orders and to subscribe to our free newsletter for updates on New Arrivals.

I forgot my account password. How do I retrieve it?

If you forgot your account password, you can retrieve it by clicking on the Lost Password link located at the bottom of every page in the footer section.

Frequently Asked Questions: Store Navigation

How do I find a product?

There are several different ways of finding a product on our website. We recommend using one (or all if you wish) of the following four methods:

  • Search Bar. At the top of every page, there is a search bar to help you find what you are looking for.  Just type in a search term (i.e. batman, or bobblehead) and hit ENTER. All items related to that term will be displayed in the results.
  • Product Navigation Menu. This menu is the purple bar located just below our company logo at the beginning of every page. To use the menu, just click on the desired Product Category and then, if applicable, the subcategory.
  • Shop page. To give you a brief look at what we have to offer, the Shop Page displays some Featured Collectibles, some Collectibles On Sale, some Collectibles Just Added, and Browse Categories.
  • Product Index. The Product Index is a very cool tool that makes it possible to easily and quickly browse through ALL the products on the same page. Check it out.

How do I navigate through the site?

There are several ways to navigating through our store:

  • For finding products, use the product navigation menu (purple bar) located at the top of every page (also read Answer #9 above).
  • For other store content, use the links located at the bottom of every page in the footer section.
  • For your location in the store, use the “breadcrumbs” menu (grey bar) which is located on every page just below the product navigation menu. It shows you the path (displayed as links moving, from right to left) from the page you are currently on, through the product hierarchy, to the main Shopping (or Home) page.

Frequently Asked Questions: Our Store

How can I get information about your company?

Information about our company is available on the About Us page. You can also see our company information on McAfee’s TrustedSite website.

Where is the store located?

Collectibles And More In-Store is located in Los Angeles, California in the Hollywood Hills

Can I visit your store in person?

We are an online store. Visits are permitted only by appointment with regard to purchasing a specific item.

How do I leave comments and feedback or ask questions about items in the store?

You have four ways to contact us:

  1. Complete the form on our Contact Us page;
  2. Send us an email addressed to contact@collectiblesandmoreinstore.com;
  3. Call us directly at +1-323-656-0594;
  4. Mail us a letter addressed to Collectibles And More In-Store, 8527 Crescent Drive, Los Angeles, CA 90046 USA

We hope our Frequently Asked Questions (“faq”) had the answers you were looking for. However, if your question is not listed here, please feel free to Contact Us so that we may assist you and address your concerns.


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